Hope Water & Light (HWL) is warning customers about a scam involving a telephone caller posing as a utility company disconnect and billing employee threatening to shut off power unless an immediate payment is made using a pre-paid debit card specifically a Green Dot card. “Nothing else would do”, according to General Manager, Steve Saum. “Scams involving callers asking for utility bill payment via Green Dot cards have been reported by HWL customers”, said Saum. “This is the second time this scam has occurred in less than six months. The first time residential customers were targeted this time businesses are being targeted.” Please know that HWL does not require payment over the phone via specific means, including Green Dot cards. Moreover, HWL does not demand payment over the phone to avoid an impending termination of service. Charlotte Bradley, Assistant General Manager, Administrative Services, stated “I called the 866 number that was given to us by a customer and it is a legitimate scam.” “They have done their research and are very good at their scam They told me to go to a specific location in Hope and buy a Green Dot card, scratch off the gray strip then call them back and provide them with the numbers on the back. Once they have this information, they will provide a reference number and code for the technician in order to avoid disconnection of service. She said, “I was shocked because they had an answer for any questions I asked until I asked to speak to myself. That is when they decided to hang up.” “If you receive a call demanding payment via a specific option, including a Green Dot card, it’s a scam, and you should report this crime to your local authorities,” said Ms. Bradley. You can always come into the office or use our night deposit lock box to make after hours payment. We will take cash, checks and money orders. We will not limit your payment method to a “Green Dot Money Pax Same Day Payment”. If you have questions or concerns please call 870-777-3000 before making any payments over the phone from a caller demanding money for your HWL bill.